FAQ

Q1.  Are you a factory? Where is your factory?

Re: Yes, we are a profassional manufacture of led strips in shenzhen china, with over 9 years overseas  marketing experience, and we have a subsidiary which are specialized in led indoor lighting . Wellcome to our factory.

Q2. What kind of OEM do you provide?

Re: OEM design/packing/length/Color/ornaments shape/open mould when request. If you need us design your logo and brand on the product pls advise us your ideas.

Q3. Can I have samples to test?

Re: Yes, sample available.

Sample cost can be refundable after order confirmation when your quantity of the order reaches

MOQ.

Q4. What's the payment method you accept?

Re: Usually by T/T. You can also pay by L/C, Western Union, Paypal and so on.

Q5. How about the warranty?

Re:  5 years, 3 years, 2 years, 1 year,etc. Also can depend on customers’ requirements.

Q6. How fast can i get the quotation? 

Re: We will quote within 12 hours after we get your inquiry clearly.

If you are very urgent to get the price, please call us or tell us your Skype number, we chat.

Q7. What is  Delivery Time?

Re:  7~10 days or 10-15 days for normal orders; fast shipping for exact delivery time needs to discuss according to your  order list ; for big & special orders,we both can negotiate.

Q8. What is the after-sales services?

Re: Within the warranty years, we will provide new leds for you in your next order.

Q9. What is the MOQ?

Re: LED strip lights:1000meters. Blister package LED strip kits: 500pcs. LED bulbs and tubes: 1000 pcs. LED candle lights ans spot lights:3000pcs. Accessories: 5000pcs.

Q10. What is the package?

Re: Plain White Box; Colorful Box,Blister Package,etc , other designs. Also you can offer your own  designs, you can also come to us for exact pictures for packing.

 

Welcome to our factory !